If you would like further assistance please get in touch by emailing us at VIPexperiences@chessington.co.uk to speak to the VIP team.

Terms and Conditions

• Theme Park and Zoo Entry is not included with Animal Experiences.
• Annual Pass and hotel discounts cannot be used in conjunction with any other offer. Any additional guests without a valid ticket will not be permitted on the experience.
• It is the Guests responsibility to book the correct tickets with the correct discount. We are unable to refund or partially refund tickets
• All animal are subject to availability and we reserve the right to cancel, change or rebook experience with no prior warning.
• Tickets are non-transferable and non-refundable.
• Pregnant women are not permitted on any of our VIP Experiences.
• All guests must wash their hands after coming into contact with any animal area. Guests are advised against touching their lips, eyes or face whilst in these areas.
• All cuts, abrasions or bites which occur during your visit, no matter how small must be treated and covered immediately and will require medical attention and a log of the incident placed in the company’s accident book.
• If at any point during your experience, you feel uncomfortable or begin to feel unwell, please inform a member of staff immediately.
• Any instructions that are given by your guide or by a keeper must be carried out implicity, bearing in mind that ALL animals can be potentially dangerous. We reserve the right to exclude any participants from the experience who do not follow these instructions.
• Chessington World of Adventures Resort accepts no responsibility for any loss and/or damage however arising whilst on our premises.
• Zoo keeping can be a hazardous occupation. Chessington World of Adventures Resort will endeavour to ensure that you are not exposed to any unnecessarily risks during your time with us but we will not be held liable for any injury caused by any elements of your experience. Animals can never be guaranteed to behave in a predictable manner. It is the responsibility of the guest to highlight any part of the experience that they feel will be too uncomfortable or difficult for them to undertake.
• CWOA requires VIP guests to reach us at least 15 minutes in advance of their experience start time. We reserve the right to cancel your experience with no refund if you arrive more than 10 minutes after your pre-booked time. Once a tour/experience has begun it will be the discretion of the CWOA team/Keepers/Tour guides to determine if it possible to join a shared experience once it has begun.
• CWOA reserves the right to alter the itinerary on any given day to due to animal welfare, health issues or access restriction, but will ensure that where possible notice is given and that an alternative experience will be offered.
• Each Animal experience/tour carries a minimum age for a reason; please adhere to this when booking otherwise it may result in our Team/Keepers/Tour guides turning you away on the day. There will be no refunds offered if you do not adhere to age restrictions.
• Due to the nature of some of our VIP experiences, some of our animal encounters may not be suitable for those with mobility problems; expectant mothers are not permitted on any of our Animal Experiences. If you believe this may affect you please contact our VIP team before booking to discuss your individual needs.
• All VIP experiences are non-transferable and non-refundable; in the event we have to cancel your experience a suitable alternative will be arranged.
• During a period of promotions on experiences, no additional discount will be offered to Annual Pass holders or Hotel guests.