CHESSINGTON ANNUAL PASS TERMS & CONDITIONS 2024

This document sets out the terms and conditions ("Terms") on which we supply the Chessington Annual Pass ("Annual Pass") to you ("Passholder" or "you"). Please read these Terms carefully before you submit your order for any Annual Pass to us. These Terms tell you who we are, what we provide to you under the Annual Pass and other important information.  

In these Annual Pass Conditions, the following definitions shall apply: 

Attraction: Chessington World of Adventures Resort or any part of it;  

Merlin/’Us’/’We’ Merlin Attractions Operations Limited (Company No. 6272935) whose registered office address is at Arbor Building, 16th Floor, 255 Blackfriars Road, London, SE1 9AX. You can contact us by contacting https://www.chessington.com/our-company/contact-us/ or writing to us at Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE. If we have to contact you, we will do so using the contact details you provide when you purchase your Annual Pass.  

These Terms are integral to each Annual Pass and are independent of any other contract. Use of an Annual Pass at the Attraction (as defined in Term 13) is also subject to the regulations of the Attraction, copies of which are available at the Attraction or can be obtained online on the Attraction's website. Please familiarise yourself with these regulations before purchasing your Annual Pass. 

When you place an order for an Annual Pass on the Chessington World of Adventures website or purchasing on the Resort, acceptance of your order will take place as soon as we process your payment, at which point a contract will be entered into between you and us and we will also send you an email confirmation ("Confirmation"). We will assign a (order) number to your order and will tell you what it is when we accept your order. It will help us if you can tell us this order number whenever you contact us about your order. Your Annual Pass will be supplied digitally on your confirmation email, with instructions for use and will be ready to start using instantly once your purchase is complete. 

Chessington Annual Passes are for guests 90cm and over, under 90cm guests enter for free with a full paying individual or annual passholder.  For Annual Passes purchased before 31st January 2024, children under 3 years old within your group will have a grace period of until 31st December 2024, which allows free entry for under 3’s to Chessington World of Adventures, even if they grow to over 90cm in that time. 

Aligned with the grace period for our current passholders, any guests under 3 will enter for free with a full paying individual or annual passholder until 31st December 2024.  

1. Varieties of Chessington Annual Passes available for purchase here: 

• Gold Chessington Annual Pass  
• Silver Chessington Annual Pass 
• Adult & Pre-schooler Annual Pass 

All Annual Passes are purchased as individual Annual Passes. 

Please note that the Discovery Merlin Annual Pass, the Silver Merlin Annual Pass, the Gold Merlin Annual Pass & the Platinum Merlin Annual Pass have their own Terms and Conditions (available at https://www.merlinannualpass.co.uk/terms) and their issue and use is not governed by these Terms.  

The following sections apply to all Chessington World of Adventures Annual Passes. By using a Chessington World of Adventures Resort (‘Chessington’) Annual Pass you accept these Terms and Conditions of use: 

Each Annual Passholder will be issued with their own Annual Pass and will be required to supply the following:  

2.1 First name and surname;   

2.2 Date of birth;   

2.3 Residential address;   

2.4 Contact telephone number;   

2.5 Contact email address;   

2.6 Photograph which must be a true likeness of the holder,   

3. Prices 

The prices of each of the Annual Passes are set out on this link  https://www.chessington.com/tickets-passes/annual-passes/chessington-annual-pass/ 

4. Purchase Locations 

Annual Passes can be purchased at https://www.chessington.com/tickets-passes/annual-passes/chessington-annual-pass/ or at the Attraction via our VIP Hub or at either of our admissions booths. 

4.1 When you purchase an Annual Pass online your digital Annual Pass will be sent to you via email which can then be saved into your phone wallet and is ready to use.

4.2 The purchaser of any Annual Pass must be 18 years or over (and if purchasing an Annual Pass on behalf of a minor under 18 years of age the purchaser confirms that they are acting as agent for and on behalf of that minor and confirms that they are providing consent for the processing of the data set out in Term 2 in respect of such minor).  

Minimum Term 

5. Your Annual Pass entitles you to access the Attraction as set out in Term 13.1 from the date of issue for 12 months (inclusive) during the Attraction’s normal park operating hours, subject to the date exclusions in Term 13.3 (the "Pass Term"). Please see Chessington World of Adventures operating calendar for further details at https://www.chessington.com/plan-your-visit/before-you-visit/opening-hours/.  

Right to cancel 

6. You can contact us within 14 days of entering this contract (which happens when you purchase your Chessington Annual Pass as described in Term 4 above) to cancel your contract and receive a refund as follows: contact us during the 14 day period with the completed model cancellation form at the end of these Terms or email us during the same period at feedback@chessington.co.uk. Your Chessington Annual Pass is activated immediately at the time of purchase – whether purchased on our website or on the Resort at our VIP Hub or Admissions. If you have used your Chessington Annual Pass during the 14-day cancellation period before contacting us to cancel your Chessington Annual Pass, you must pay us the amount proportionate to the value of the services supplied before cancellation. This will be based on our online advance ticket price for the dates you visited. We shall be entitled to set off any such payment you are required to make against the amount to be refunded.

Fees and Payments 
7. When you purchase an Annual Pass you agree to pay the fee as set out in your order page on the Website in accordance with these Terms. 

8. You should note that your fee may be different from others’ fees because of discounts or promotions offered to others for which you may not be eligible or which are not available at the time of purchase.

9. If your Annual Pass is revoked in accordance with these Terms, your Annual Pass will be permanently deactivated and the Passholder will no longer be eligible to receive any of the benefits of the Annual Pass.

10. Failure to use the Annual Pass or your Annual Pass benefits does not relieve you of responsibility for payment. In addition, regardless of the number of times an Annual Pass is used, there are no refunds on amounts paid for Annual Pass.

11. The Annual Pass can be accepted, subject to relevant restrictions set out in these Terms and the Attraction's regulations, at Chessington World of Adventures Resort, located at Chessington World of Adventures, Leatherhead Road, Chessington, Surrey, KT9 2NE referred to as the "Attraction".

12. The Annual Pass will not be valid at any other Merlin attraction. If you turn up to any other attraction, the attraction staff have the right to refuse your entry using your Annual Pass and require you to buy a non-refundable full price ticket for entry into the relevant attraction on that day.

Access based on Annual Pass 

13.1 An Annual Pass entitles the Passholder to admission to the Attraction during the Pass Term subject to the operating calendars of the Attraction and any applicable exclusion dates that apply at the relevant time. The operating calendar can be found by visiting https://www.chessington.com/plan-your-visit/before-you-visit/opening-hours/. The opening and closing dates of the Attraction may be changed by the Attraction during the Pass Term and any part of the rides, events or facilities within the Attraction may be closed, removed or cancelled for maintenance, health and safety and/or other operations reasons set out in the Attraction's regulations or due to special events or private functions. Please check the Attraction opening and closing dates on the Attraction's website and the Annual Pass exclusions and restrictions set out in this Term 13.3 before your visit. 

13.2 For the avoidance of doubt, the full value or any part of the value of the Annual Pass will not be refunded nor will any compensation be payable if the Attraction becomes unavailable during the Pass Term or if any or part of any of the Attraction is closed due to technical, health and safety or other operational reasons or special events or private functions. Passholders are advised to check the Attraction's website for any cancellations or closures and special events (which may have additional costs) taking place on the relevant date and/or time of their proposed visit. Please note that the Attraction is subject to closure due to adverse weather conditions and therefore Passholders are advised to check the Attraction's website before travelling. 
 
13.3 Annual Pass restrictions 
The Annual Pass is subject to some restrictions in usage dates. These restriction dates can be found at https://www.chessington.com/tickets-passes/annual-passes/chessington-annual-pass/ 

 
RESTRICTED USAGE DATES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING: 

(a) Silver Chessington Annual Pass 

2024

February – 10,11, 17,18, March – 31, April – 1, May – 5, 6, 26, 27, July – 20, 21, 27, 28, August – 3 – 31, September – 1, October – 5, 12, 19, 23 - 27, 30, 31, November – 1-3, 7 – 10, December – 21 – 26, 31 2024

2025

February – 15, 16, 22, 23, April – 20, 21, May 4, 5, 25, 26, July 19, 20, 26, 27, August 2 – 31, October 4, 11, 18, 22 – 26, 29 – 31, November 1, 2, 7 – 9 December 20, 21, 24 – 26, 31 2025 and selected 2026 dates for Silver Chessington Annual passes.  

(b) Gold Chessington Annual Pass  

2024

February – 17, 18, March – 31, April – 1, May – 5, 6, 26, 27, August – 25, 26, October – 26, 27, 31, November – 7-10, December – 21, 22, 25, 26 2024

2025

February – 15, 16, April – 20, 21, May – 4, 5, 25, 26, August – 24, 25, October – 18, 25, 26, 31, November – 7, 8, 9, December 20, 21, 25, 26 2025 and selected 2026 dates for Gold Chessington Annual passes. 

(c) Adult & Preschooler Annual pass 

2024

January – 1–6, 7, 13–14, 20–21, 27–28, February – 4, 10, 11–18, 24–25, March – 2, 3, 9–10, 16–17, 23–24, 29–31, April – 1–14, 20–21, 27–28, May – 4–6, 11–12, 18–19, 24–31, June – 1–2, 8–9, 15–16, 22–23, 29–30, July – 6–7, 13–14, 20–31, August – 1–31, September – 1–2, 7–8, 14–15, 21–22, 28–29, October – 5–6, 12–13, 19–20, 26–31, November – 1–3, 9–10, 16–17, 23–24, 30, December – 1, 7–8, 13–24, 27–28

2025

January – 1 – 5, 11, 12, 18, 19, 25, 26, February – 1, 2, 8, 9, 15 – 23, March – 1, 2, 8, 9, 15, 16, 22, 23, 29, 30, April – 5 - 21, 26, 27, May – 3 - 5, 10, 11, 17, 18, 24 – 31, June – 1, 7, 8, 14, 15, 21, 22, 28, 29, July – 5, 6, 12, 13, 19, 20, 26 - 31, August – 1 - 31, September – 1, 2, 6, 7, 13, 14, 20, 21, 27, 28, October – 4, 5, 11, 12, 18, 19, 25 – 31, November – 1, 2, 8, 9, 15, 16, 22, 23, 29, 30, December – 6, 7, 12 - 31 2025 and selected 2026 dates for Adult & Preschooler Annual passes. 

These exclusion dates are regardless of the time of entry or departure. 

(d) any other event as determined by Merlin from time to time. 

(e)park closure dates. 

 
13.4 Rides, attractions within the Attraction, and the Attraction generally are subject to availability and capacity. 

13.5 Pre-booking entry to Chessington World of Adventures Resort is essential. Pre-books are subject to availability. Passholders can pre-book by visiting https://www.chessington.com/tickets-passes/annual-passes/pre-books/ or by creating an account on the Merlin Pre-Book Portal found at https://merlinannualpass.co.uk/prebook.   Additional applicable charges may be required for entry into any second gate attractions at the Chessington World of Adventures including but not limited too Enchanted Hollow. Please refer to our website for details of the events and attractions to which additional charges apply.  

13.6 The management of the Attraction reserves the right to refuse admission when the Attraction is at full capacity or otherwise in accordance with the regulations of the Attraction and these Terms. 

13.7 All Passholders are subject to a bag search on entry to the Attraction. Refusal to allow a search may result in access to the site being denied on the date of visit.

13.8 Height, weight, age restrictions and medical warnings apply to certain rides and attractions. 

 

14. Use of Annual Pass

14.1 To use an Annual Pass, the Passholder must show the Pass at the admissions office, turnstile, or other authorised entry point of the Attraction. Entry to the Attraction by use of an Annual Pass will only be permitted if a valid Annual Pass can be presented alongside a valid pre-book ticket bookable in the Passholder Pre-book Portal found at merlinannualpass.co.uk/prebook. Failure to present a valid Annual Pass (due to it having been lost, stolen or forgotten) will result in a charge of the "on the day" admission rate applicable to the Attraction, which will be non-refundable. Re-entry to the Attraction on the same day requires a hand stamp which will be given to the Passholder by the Attraction on exit from the Attraction.

14.2 An Annual Pass will only be valid when it is used and/or presented by the named holder, on dates specified within the Pass terms, and with a valid pre booked visit ticket. The Attraction may refuse entry to any person attempting to use an Annual Pass which is not their own or who is in breach of the pass Terms & Conditions. 

14.3 An Annual Pass will only be valid when it is used and/or presented by the named holder, it displays a clear photograph which must be a true likeness of the named holder, and it is within the Pass Term (as defined in Term 2). Photocopies of an Annual Pass will not be accepted at the Attraction and the Attraction may refuse entry to any person attempting to use an Annual Pass which is not an original. For the avoidance of doubt, pass sharing is a breach of these Terms and any attempted use of an Annual Pass by someone other than the photographed and named holder will result in access at the Attraction being refused and, where the Passholder was involved in the sharing of the Annual Pass or failed to keep the Annual Pass in a safe and secure location, this will result in the Annual Pass being revoked. For this reason, you should ensure that the Annual Pass is kept in a safe and secure location where others will not have access to it. 

14.4 The Annual Pass remains the property of Merlin and can be withdrawn at any time. Passholders shall take all reasonable steps to ensure that an Annual Pass is always kept secure and any Annual Pass which has been lost, stolen and/or damaged should be reported immediately pursuant to Term 14.7 

14.5 Annual Pass cannot be sold, loaned or given away to or used by a third party. An Annual Pass will automatically become void without a refund if sold, loaned or given away or if any attempt is made to sell, loan or give it away. 

14.6 Access will be denied to the Attraction and the relevant Passholder's pass revoked, if (i) the Passholder is guilty of fraud or attempted fraud in respect of the Annual Pass, (ii) there is misuse of the Annual Pass in breach of these Terms (e.g. abuse of the Annual Pass benefits); and/or (iii) there is any inappropriate conduct at the Attraction that can have an adverse effect on Merlin or the Attraction if the Passholder's access to the Attraction is admitted. Inappropriate conduct means causing any security or safety concerns, displaying any sign or visible representation of any kind which is, or could reasonably be judged to be, threatening, abusive or insulting to any member of Merlin staff and/or other members of the public visiting the Attraction, or allowing or assisting a third party to attempt to do any of the foregoing or gain unauthorised or improper access to the Attraction with an Annual Pass of which they are not the valid holder. 

15. An Annual Pass cannot be used in conjunction with any promotional offer, voucher or advance booking or with any discount or retail/restaurant incentive unless otherwise stated on the Attraction's website. The Passholder is only entitled to the discounts stated in these Terms or such other discounts as made available to Passholders at Merlin's discretion from time to time.

16. Merlin is entitled, in its absolute discretion, to offer from time-to-time promotional offers for purchasing the Annual Pass at the Attraction, online, or through third party channels.

17. On the presentation of an Annual Pass, Passholders may receive discounts and/or benefits from Merlin and/or third parties where available at the relevant time. Such third parties’ discounts and/or benefits are not guaranteed and subject to change.

18. If we fail to comply with these Terms, we are responsible for any loss or damage that you suffer provided that such loss or damage is a consequence and foreseeable result of our act or breach of these Terms and provided that you use all reasonable endeavours to limit such loss and/or damage. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the ordering process. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

Provision of Data and Merlin's Processing 

19. To implement and manage these Terms and to enable Merlin to comply with its contractual and statutory obligations, Merlin will require to process certain Personal Data relating to each Passholder as set out in terms section “Use of Personal Information”. This is detailed in a separate Fair Processing Notice which will be provided to the Passholder under separate cover. For further details on how this may apply in practice, the Passholder may contact Merlin using privacy@merlinentertainments.biz.

20. Where an Annual Passholder has opted-in to receive information about Chessington World of Adventures Resort’s products and events, Chessington World of Adventures Resort will use the Annual Passholder’s details provided in accordance with Term 2 for marketing purposes for its products and events. If the Annual Passholder wishes to opt out of receiving such information, the Annual Passholder can do so at any time by contacting privacy@merlinentertainments.biz or by post at Merlin Entertainments Group, Privacy Department, 3 Market Close, Poole, Dorset BH15  Please note this can take up to 10 working days. 

21. Chessington World of Adventures Resort may from time to time analyse purchase and spending data. This is confidential and will not be made available to external companies and will only be available to other members of the Merlin Entertainments Group of companies.  

22. For the purposes of these Terms, Chessington World of Adventures does not knowingly collect personal information from individuals under the age of 18, except where the parent or guardian has provided express written consent for the relevant minor while purchasing an Annual Pass in respect of that minor.  

Carer Pass and Ride Access Pass 

23. If a disabled person has purchased an Annual Pass and presents at the Attraction documentation demonstrating a disability (for example by producing a doctor's letter setting out the disability, proof of receipt of disability living allowance or a disabled parking badge), that disabled Passholder shall be entitled to a free Carer Pass ("Carer Pass") which enables them to bring their carer into the Attraction with them at no additional cost. A person's sensitive data shall be processed in accordance with Annex A. 

24. A carer pass will be issued where evidence of the disability has been provided by the relevant Passholder at the Attraction ("Carer Pass"). Carer Passes are issued solely at Merlin's discretion and cannot be obtained online or over the phone. Carer Passes will be reviewed annually and a new Carer Pass must be obtained annually. The Carer Pass can be used by any family member, friend or carer of the disabled Passholder who is 14 years or over. Each time a disabled Passholder visits the Attraction with a carer, they shall also supply their Carer Pass in order for the carer to be granted entry. If a disabled Passholder has forgotten their Carer Pass and wishes to have a carer present during their visit to the Attraction Merlin may, at its sole discretion, issue the carer with a day ticket. The Carer Pass entitles the designated carer admission to the Attraction only and does not entitle the designated carer to any other benefit. Use by the Passholder and/or their carer of either the Annual Pass and/or the Carer Pass in breach of these Terms may result in both the Annual Pass and the Carer Pass being revoked in accordance with Term 6

25. Whilst a Carer Annual Pass entitles the holder to free admission to the Attraction for one carer, it does not automatically entitle the holder the right to receive a Ride Access Pass. We have partnered with Nimbus Disability to process our Ride Access Pass applications, who will individually assess your needs and determine if you are eligible. You will then be able to collect your Ride Access Pass – which will be valid for three years from the date of your first visit to Chessington World of Adventures Resort. Once guests have received their ride access pass, they must pre book (at zero cost) their ride access pass for every visit Chessington World of Adventures. Guests should check before they visit that there is ride access pass capacity Failure to pre book a ride access pass visit may result in not being able to use this service on the day of your visit.

Governing law 

Changes and renewals:  

26.1. Chessington World of Adventures Resort is entitled, in its absolute discretion, to change the price payable for its Annual Pass at any time and for any reason and may from time to time offer pricing or promotional offers for purchasing the Annual Pass at Chessington World of Adventures Resort, online, or through third party channels. Please note that Chessington World of Adventures Resort does not price match the price payable for an Annual Pass. If Chessington World of Adventures Resort changes the price payable for its Annual Pass, it will advise Annual Passholders on the Chessington World of Adventures Resort website. For the avoidance of doubt, any changes in pricing will not apply to existing Annual Passes retrospectively.   

26.2. Chessington World of Adventures Resort reserves the right to change these terms at any time.   

26.3. On the presentation of an Annual Pass, Annual Passholders may receive discounts and/or benefits from Chessington World of Adventures Resort and/or third parties. Such discounts and/or benefits are subject to change Chessington World of Adventures Resort is entitled to remove, change and/or withdraw any or all discounts and/or benefits in its absolute discretion at any time and for any reason A list of the current benefits available directly from Chessington World of Adventures Resort can be located at  https://www.chessington.com/tickets-passes/annual-passes/chessington-annual-pass/.  

26.4.  Guests wishing to renew a Chessington Annual Pass can do so via the Chessington World of Adventures Website. Passholders can renew a Chessington Annual Pass six weeks before or after the date of expiry to qualify for the renewal rate. Passholders wishing to renew a Chessington Annual Pass after six weeks of expiry must purchase a new Annual Pass at the full advertised price.  

26.5. Renewal is only available to a Chessington Gold or Chessington Silver Annual Pass. Chessington Adult & Toddler Passes must be purchased at the full advertised price. 

26.6. Chessington World of Adventures Resort may send an Annual Passholder a renewal notice before expiry of the term of the any Annual Pass with a reminder for renewal and such discount to the renewal price as Chessington World of Adventures Resort may offer from time to time. Any such offer will be valid for 30 days after the Annual Pass has expired and is not valid in conjunction with any other promotion, discount or offer available from time to time. The Annual Passholder must be present in person on renewal or purchased online. Such renewed Annual Pass will be subject to the Annual Pass terms and conditions applicable at the time of renewal and is non-refundable.   

Perks available to all Chessington Annual Passholders.  

The following sections apply to the different Chessington World of Adventures Annual Passes as follows:   

 

Chessington Gold Annual Pass  

27.1. The Chessington Gold Annual Pass allows entry for either an adult or a child named and photographed on the pass.  

27.2. The Chessington Gold Annual Pass is valid on off-peak and peak dates excluding selected Gold Annual Pass exclusion dates. 

27.3. Free Parking, which will be applied when leaving the car park.   

27.4. 20% discount on all restaurants, food and retail outlets.  

27.5. Up to 20% off VIP animal experiences.    

27.6. Up to 20% short breaks discount with Merlin Holiday Club.  

27.7. 15% off Go Ape Chessington.  

 

Chessington Silver Annual Pass  

27.8. The Chessington Silver Annual Pass allows entry for either an adult or a child named and photographed on the pass.   

27.9. The Chessington Silver Annual Pass is valid on off-peak and peak dates excluding selected Silver Annual Pass exclusion dates. 

27.10. Up to 10% discount on all restaurants, food and retail outlets. 

27.11. Up to 20% off VIP animal experiences.  

27.12. Up to 20% short breaks discount with Merlin Holiday Club 

27.13. 15% off Go Ape Chessington  

Silver Chessington Annual Passholders are not entitled to free parking on any day. 

 

Chessington Adult & Pre-schooler Pass 

27.14. The Chessington Adult & Pre-schooler Pass allows entry to a parent or guardian to accompany a pre-schooler under 90cm.  

27.15. The Chessington Adult & Pre-schooler Pass is valid on off-peak dates excluding selected Adult & Pre-schooler Pass exclusion dates. 

27.16. Up to 10% discount in all retail outlets.   

27.17. Up to 20% discount in all restaurants and food.  

27.18.  Up to 20% short breaks discount with Merlin Holiday Club. 

Adult & Pre-schooler Annual Passholders are not entitled to free parking on any day. 

Chessington World of Adventures Resort emails for discounts and offers:  

28. Chessington World of Adventures Resort may notify Annual Passholders, that have opted into receiving such communications, of additional Perks it may have from time to time through promotional emails.

29. Each additional Perk notified up to and including 31/12/2024, will be subject to these Terms and any additional individual terms and conditions as included in the discount emails. Chessington World of Adventures Resort does not guarantee that there will be offers or what kind of offers may be made available as Perks. 

30. A Chessington World of Adventures Annual Passholder must subscribe to Chessington World of Adventures Resort’s promotional emails to receive details of these Perks or visit the Chessington World of Adventures

Upgrading to a Chessington Annual Pass 

31. Guests may upgrade their day tickets to a Chessington World of Adventures Annual Pass on the date of visit. Visit either of Chessington World of Adventures Resort admissions gates or VIP Hub for more details.

Upgrading is only available to a Chessington Gold or Chessington Silver Annual Pass. Chessington Adult & Toddler Passes must be purchased at the full advertised price.

Renewing a Chessington World of Adventures Annual Pass 

33. Guests wishing to renew a Chessington World of Adventures Annual Pass can do so via the Chessington World of Adventures

Passholders can renew a Chessington Annual Pass six weeks before or after the date of expiry to qualify for the renewal rate. Passholders wishing to renew a Chessington Annual Pass after six weeks of expiry must purchase a new Annual Pass at the full advertised price. 

34. These Terms are governed by and construed in accordance with English law.
Contact 
You can contact us by emailing us at https://www.chessington.com/our-company/customer-services. If we must contact you, we will do so using the contact details you provide when you purchase an Annual Pass or updated details that you provide with us during the term of your Annual Pass. 

Annex A – Privacy Statement  

This Privacy Statement ("Statement") sets out the basis on which we process and protect the Personal Information we collect from you.   

Types of Personal Information we may collect from you:   

"Personal Information" refers to information which does or can identify you as an individual. The types of Personal Information that we process is the personal information set out in Term 2:   

We comply with principles of "data minimisation", and only collect the types and volume of Personal Information required to achieve the purposes set out in this Statement.   

Use of Personal Information   

We will use the Personal Information we collect for the purposes of:   

Delivering marketing communications and product news where you have given your consent to such communications; statistical purposes to improve our website, communications and the services we provide to you.; research and statistical analysis; processing purchase orders; and providing and administrating products and services you have requested.   

In the majority of cases, the processing of your Personal Information will be justified on one of the following bases:   

(i) it is provided for in the Chessington Annual Pass Terms & Conditions, and therefore necessary to give effect to that contract;   

(ii) it is necessary for us to comply with a legal obligation; or   

(iii) it is in our legitimate interest as a business, and our interests are not overridden by your interests, fundamental rights and freedoms.   

Where you have applied for a Carer Pass, you will have provided sensitive Personal Information (e.g. health information regarding a disability or impairment). The processing of such data will be additionally justified by it being carried out subject to your explicit consent.   

Retention of Personal Information   

Personal Information will not be kept for longer than is necessary for the purpose for which it is processed (which will normally mean after your Annual Pass has expired) and will be retained in accordance with our records management policy.   

Disclosure of your Personal Information   

In order to carry out the purposes outlined above, we may share Personal Information with third parties we have contracted with to provide services.   

Third parties are restricted from using or disclosing your Personal Information except as necessary to perform services on our behalf and are required to comply with applicable legal requirements.   

Furthermore, if required, we may disclose Personal Information in response to official government or regulatory requests; to present physical harm; or in the event of merger or acquisition.   

Transfer of your Personal Information across Borders   

Due to the global nature of our business, the Personal Information we collect may be transferred, processed and stored across geographical borders. For instance, we may transfer Personal Information locally or overseas, including to the European Union, United States, Australia and Singapore and other locations where we have business operations and where our data processing agents may perform duties for us. Whether to third parties or internally, any transfers of Personal Information from the European Economic Area to countries not automatically deemed to provide an adequate level of data protection are governed by European Union (EU) standard contractual clauses and/or equivalent data transfer regulations to protect the security and confidentiality of Personal Information.   

We will, where required by local law, obtain your prior consent to such cross-border transfers or otherwise we will take such other steps as are required by local law. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Statement.   

Protection of your Information   

We have implemented reasonable physical, technical and administrative security standards to protect Personal Information from loss, misuse, alteration, destruction or damage.   

Contact us   

For changes, such as modifying your Personal Information where it is no longer accurate, and to exercise any of your rights, please contact  https://www.chessington.com/our-company/customer-services/ with the subject heading "Exercise of Data Subject Right(s)".   

If you have a complaint about how we have handled your Personal Information you may contact us and we will investigate your complaint. You also have the right to lodge a complaint with a supervisory authority (i.e. your local data protection authority) once you have tried to resolve the issue with us.   

Model cancellation form 

To: FAO: Chessington Guest Help and Information Team 

Chessington Annual Pass Cancellation – Urgent 

Chessington World of Adventures 

Leatherhead Rd 

Chessington 

KT9 2NE 

[feedback@chessington.co.uk] 

I hereby give notice that I cancel my contract for the supply of the following service: [ANNUAL PASS TYPE] 

Ordered on ………………….. 

Name: ………………….. 

Address:………………………………………………………………….…… 

Signature:…………………………………… (Only if this form is notified on paper) 

Date: …………………………….