CHESSINGTON ANNUAL PASS TERMS & CONDITIONS

This document sets out the terms and conditions ("Terms") on which we supply the Chessington Annual Pass ("Annual Pass") to you ("Passholder" or "you"). Please read these Terms carefully before you submit your order for any Annual Pass to us. These Terms tell you who we are, what we provide to you under the Annual Pass and other important information.  

In these Annual Pass Conditions, the following definitions shall apply: 

Attraction: Chessington World of Adventures Resort or any part of it;  

Merlin/’Us’/’We’ Merlin Attractions Operations Limited (Company No. 6272935) whose registered office address is at Arbor Building, 16th Floor, 255 Blackfriars Road, London, SE1 9AX. You can contact us by contacting https://www.chessington.com/our-company/contact-us/ or writing to us at Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE. If we have to contact you, we will do so using the contact details you provide when you purchase your Annual Pass.  

These Terms are integral to each Annual Pass and are independent of any other contract. Use of an Annual Pass at the Attraction (as defined in Term 13) is also subject to the regulations of the Attraction, copies of which are available at the Attraction or can be obtained online on the Attraction's website. Please familiarise yourself with these regulations before purchasing your Annual Pass. 

When you place an order for an Annual Pass on the Chessington World of Adventures website or purchasing on the Resort, acceptance of your order will take place as soon as we process your payment, at which point a contract will be entered into between you and us and we will also send you an email confirmation ("Confirmation"). We will assign a (order) number to your order and will tell you what it is when we accept your order. It will help us if you can tell us this order number whenever you contact us about your order. Your Annual Pass will be supplied digitally on your confirmation email, with instructions for use and will be ready to start using instantly once your purchase is complete. 

Chessington Annual Passes are for guests 90cm and over, under 90cm guests enter for free with a full paying individual or annual passholder.  For Annual Passes purchased before 31st January 2024, children under 3 years old within your group will have a grace period of until 31st December 2024, which allows free entry for under 3’s to Chessington World of Adventures, even if they grow to over 90cm in that time. 

Aligned with the grace period for our current passholders, any guests under 3 will enter for free with a full paying individual or annual passholder until 31st December 2024.  

1. Varieties of Chessington Annual Passes available for purchase here: 

• Gold Chessington Annual Pass  
• Silver Chessington Annual Pass 
• Adult & Pre-schooler Annual Pass 

All Annual Passes are purchased as individual Annual Passes. 

Please note that the Discovery Merlin Annual Pass, the Silver Merlin Annual Pass, the Gold Merlin Annual Pass & the Platinum Merlin Annual Pass have their own Terms and Conditions (available at https://www.merlinannualpass.co.uk/terms) and their issue and use is not governed by these Terms.  

The following sections apply to all Chessington World of Adventures Annual Passes. By using a Chessington World of Adventures Resort (‘Chessington’) Annual Pass you accept these Terms and Conditions of use: 

Each Annual Passholder will be issued with their own Annual Pass and will be required to supply the following:  

2.1 First name and surname;   

2.2 Date of birth;   

2.3 Residential address;   

2.4 Contact telephone number;   

2.5 Contact email address;   

2.6 Photograph which must be a true likeness of the holder,   

3. Prices 

The prices of each of the Annual Passes are set out on this link  https://www.chessington.com/tickets-passes/annual-passes/chessington-annual-pass/ 

4. Purchase Locations 

Annual Passes can be purchased at https://www.chessington.com/tickets-passes/annual-passes/chessington-annual-pass/ or at the Attraction via our VIP Hub or at either of our admissions booths. 

4.1 When you purchase an Annual Pass online your digital Annual Pass will be sent to you via email which can then be saved into your phone wallet and is ready to use.

4.2 The purchaser of any Annual Pass must be 18 years or over (and if purchasing an Annual Pass on behalf of a minor under 18 years of age the purchaser confirms that they are acting as agent for and on behalf of that minor and confirms that they are providing consent for the processing of the data set out in Term 2 in respect of such minor).  

Minimum Term 

5. Your Annual Pass entitles you to access the Attraction as set out in Term 13.1 from the date of issue for 12 months (inclusive) during the Attraction’s normal park operating hours, subject to the date exclusions in Term 13.3 (the "Pass Term"). Please see Chessington World of Adventures operating calendar for further details at https://www.chessington.com/plan-your-visit/before-you-visit/opening-hours/.  

Right to cancel 

6. You can contact us within 14 days of entering this contract (which happens when you purchase your Chessington Annual Pass as described in Term 4 above) to cancel your contract and receive a refund as follows: contact us during the 14 day period with the completed model cancellation form at the end of these Terms or email us during the same period at feedback@chessington.co.uk. Your Chessington Annual Pass is activated immediately at the time of purchase – whether purchased on our website or on the Resort at our VIP Hub or Admissions. If you have used your Chessington Annual Pass during the 14-day cancellation period before contacting us to cancel your Chessington Annual Pass, you must pay us the amount proportionate to the value of the services supplied before cancellation. This will be based on our online advance ticket price for the dates you visited. We shall be entitled to set off any such payment you are required to make against the amount to be refunded.

Fees and Payments 
7. When you purchase an Annual Pass you agree to pay the fee as set out in your order page on the Website in accordance with these Terms. 

8. You should note that your fee may be different from others’ fees because of discounts or promotions offered to others for which you may not be eligible or which are not available at the time of purchase.

9. If your Annual Pass is revoked in accordance with these Terms, your Annual Pass will be permanently deactivated and the Passholder will no longer be eligible to receive any of the benefits of the Annual Pass.

10. Failure to use the Annual Pass or your Annual Pass benefits does not relieve you of responsibility for payment. In addition, regardless of the number of times an Annual Pass is used, there are no refunds on amounts paid for Annual Pass.

11. The Annual Pass can be accepted, subject to relevant restrictions set out in these Terms and the Attraction's regulations, at Chessington World of Adventures Resort, located at Chessington World of Adventures, Leatherhead Road, Chessington, Surrey, KT9 2NE referred to as the "Attraction".

12. The Annual Pass will not be valid at any other Merlin attraction. If you turn up to any other attraction, the attraction staff have the right to refuse your entry using your Annual Pass and require you to buy a non-refundable full price ticket for entry into the relevant attraction on that day.

Access based on Annual Pass 

13.1 An Annual Pass entitles the Passholder to admission to the Attraction during the Pass Term subject to the operating calendars of the Attraction and any applicable exclusion dates that apply at the relevant time. The operating calendar can be found by visiting https://www.chessington.com/plan-your-visit/before-you-visit/opening-hours/. The opening and closing dates of the Attraction may be changed by the Attraction during the Pass Term and any part of the rides, events or facilities within the Attraction may be closed, removed or cancelled for maintenance, health and safety and/or other operations reasons set out in the Attraction's regulations or due to special events or private functions. Please check the Attraction opening and closing dates on the Attraction's website and the Annual Pass exclusions and restrictions set out in this Term 13.3 before your visit. 

13.2 For the avoidance of doubt, the full value or any part of the value of the Annual Pass will not be refunded nor will any compensation be payable if the Attraction becomes unavailable during the Pass Term or if any or part of any of the Attraction is closed due to technical, health and safety or other operational reasons or special events or private functions. Passholders are advised to check the Attraction's website for any cancellations or closures and special events (which may have additional costs) taking place on the relevant date and/or time of their proposed visit. Please note that the Attraction is subject to closure due to adverse weather conditions and therefore Passholders are advised to check the Attraction's website before travelling. 
 
13.3 Annual Pass restrictions 
The Annual Pass is subject to some restrictions in usage dates. These restriction dates can be found at https://www.chessington.com/tickets-passes/annual-passes/chessington-annual-pass/ 

 
RESTRICTED USAGE DATES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING: 

(a) Silver Chessington Annual Pass 

2024

February – 10,11, 17,18, March – 31, April – 1, May – 5, 6, 26, 27, July – 20, 21, 27, 28, August – 3 – 31, September – 1, October – 5, 12, 19, 23 - 27, 30, 31, November – 1-3, 7 – 10, December – 21 – 26, 31 2024

2025

February – 15, 16, 22, 23, April – 20, 21, May 4, 5, 25, 26, July 19, 20, 26, 27, August 2 – 31, October 4, 11, 18, 22 – 26, 29 – 31, November 1, 2, 7 – 9 December 20, 21, 24 – 26, 31 2025 and selected 2026 dates for Silver Chessington Annual passes.  

(b) Gold Chessington Annual Pass  

2024

February – 17, 18, March – 31, April – 1, May – 5, 6, 26, 27, August – 25, 26, October – 26, 27, 31, November – 7-10, December – 21, 22, 25, 26 2024

2025

February – 15, 16, April – 20, 21, May – 4, 5, 25, 26, August – 24, 25, October – 18, 25, 26, 31, November – 7, 8, 9, December 20, 21, 25, 26 2025 and selected 2026 dates for Gold Chessington Annual passes. 

(c) Adult & Preschooler Annual pass 

2024

January – 1–6, 7, 13–14, 20–21, 27–28, February – 4, 10, 11–18, 24–25, March – 2, 3, 9–10, 16–17, 23–24, 29–31, April – 1–14, 20–21, 27–28, May – 4–6, 11–12, 18–19, 24–31, June – 1–2, 8–9, 15–16, 22–23, 29–30, July – 6–7, 13–14, 20–31, August – 1–31, September – 1–2, 7–8, 14–15, 21–22, 28–29, October – 5–6, 12–13, 19–20, 26–31, November – 1–3, 9–10, 16–17, 23–24, 30, December – 1, 7–8, 13–24, 27–28

2025

January – 1 – 5, 11, 12, 18, 19, 25, 26, February – 1, 2, 8, 9, 15 – 23, March – 1, 2, 8, 9, 15, 16, 22, 23, 29, 30, April – 5 - 21, 26, 27, May – 3 - 5, 10, 11, 17, 18, 24 – 31, June – 1, 7, 8, 14, 15, 21, 22, 28, 29, July – 5, 6, 12, 13, 19, 20, 26 - 31, August – 1 - 31, September – 1, 2, 6, 7, 13, 14, 20, 21, 27, 28, October – 4, 5, 11, 12, 18, 19, 25 – 31, November – 1, 2, 8, 9, 15, 16, 22, 23, 29, 30, December – 6, 7, 12 - 31 2025 and selected 2026 dates for Adult & Preschooler Annual passes. 

These exclusion dates are regardless of the time of entry or departure. 

(d) any other event as determined by Merlin from time to time. 

(e)park closure dates. 

 
13.4 Rides, attractions within the Attraction, and the Attraction generally are subject to availability and capacity. 

13.5 Pre-booking entry to Chessington World of Adventures Resort is essential. Pre-books are subject to availability. Passholders can pre-book by visiting https://www.chessington.com/tickets-passes/annual-passes/pre-books/ or by creating an account on the Merlin Pre-Book Portal found at https://merlinannualpass.co.uk/prebook.   Additional applicable charges may be required for entry into any second gate attractions at the Chessington World of Adventures including but not limited too Enchanted Hollow. Please refer to our website for details of the events and attractions to which additional charges apply.  

13.6 The management of the Attraction reserves the right to refuse admission when the Attraction is at full capacity or otherwise in accordance with the regulations of the Attraction and these Terms. 

13.7 All Passholders are subject to a bag search on entry to the Attraction. Refusal to allow a search may result in access to the site being denied on the date of visit.

13.8 Height, weight, age restrictions and medical warnings apply to certain rides and attractions. 

 

14. Use of Annual Pass

14.1 To use an Annual Pass, the Passholder must show the Pass at the admissions office, turnstile, or other authorised entry point of the Attraction. Entry to the Attraction by use of an Annual Pass will only be permitted if a valid Annual Pass can be presented alongside a valid pre-book ticket bookable in the Passholder Pre-book Portal found at merlinannualpass.co.uk/prebook. Failure to present a valid Annual Pass (due to it having been lost, stolen or forgotten) will result in a charge of the "on the day" admission rate applicable to the Attraction, which will be non-refundable. Re-entry to the Attraction on the same day requires a hand stamp which will be given to the Passholder by the Attraction on exit from the Attraction.

14.2 An Annual Pass will only be valid when it is used and/or presented by the named holder, on dates specified within the Pass terms, and with a valid pre booked visit ticket. The Attraction may refuse entry to any person attempting to use an Annual Pass which is not their own or who is in breach of the pass Terms & Conditions. 

14.3 An Annual Pass will only be valid when it is used and/or presented by the named holder, it displays a clear photograph which must be a true likeness of the named holder, and it is within the Pass Term (as defined in Term 2). Photocopies of an Annual Pass will not be accepted at the Attraction and the Attraction may refuse entry to any person attempting to use an Annual Pass which is not an original. For the avoidance of doubt, pass sharing is a breach of these Terms and any attempted use of an Annual Pass by someone other than the photographed and named holder will result in access at the Attraction being refused and, where the Passholder was involved in the sharing of the Annual Pass or failed to keep the Annual Pass in a safe and secure location, this will result in the Annual Pass being revoked. For this reason, you should ensure that the Annual Pass is kept in a safe and secure location where others will not have access to it. 

14.4 The Annual Pass remains the property of Merlin and can be withdrawn at any time. Passholders shall take all reasonable steps to ensure that an Annual Pass is always kept secure and any Annual Pass which has been lost, stolen and/or damaged should be reported immediately pursuant to Term 14.7 

14.5 Annual Pass cannot be sold, loaned or given away to or used by a third party. An Annual Pass will automatically become void without a refund if sold, loaned or given away or if any attempt is made to sell, loan or give it away. 

14.6 Access will be denied to the Attraction and the relevant Passholder's pass revoked, if (i) the Passholder is guilty of fraud or attempted fraud in respect of the Annual Pass, (ii) there is misuse of the Annual Pass in breach of these Terms (e.g. abuse of the Annual Pass benefits); and/or (iii) there is any inappropriate conduct at the Attraction that can have an adverse effect on Merlin or the Attraction if the Passholder's access to the Attraction is admitted. Inappropriate conduct means causing any security or safety concerns, displaying any sign or visible representation of any kind which is, or could reasonably be judged to be, threatening, abusive or insulting to any member of Merlin staff and/or other members of the public visiting the Attraction, or allowing or assisting a third party to attempt to do any of the foregoing or gain unauthorised or improper access to the Attraction with an Annual Pass of which they are not the valid holder. 

15. An Annual Pass cannot be used in conjunction with any promotional offer, voucher or advance booking or with any discount or retail/restaurant incentive unless otherwise stated on the Attraction's website. The Passholder is only entitled to the discounts stated in these Terms or such other discounts as made available to Passholders at Merlin's discretion from time to time.

16. Merlin is entitled, in its absolute discretion, to offer from time-to-time promotional offers for purchasing the Annual Pass at the Attraction, online, or through third party channels.

17. On the presentation of an Annual Pass, Passholders may receive discounts and/or benefits from Merlin and/or third parties where available at the relevant time. Such third parties’ discounts and/or benefits are not guaranteed and subject to change.

18. If we fail to comply with these Terms, we are responsible for any loss or damage that you suffer provided that such loss or damage is a consequence and foreseeable result of our act or breach of these Terms and provided that you use all reasonable endeavours to limit such loss and/or damage. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the ordering process. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

Provision of Data and Merlin's Processing 

19. To implement and manage these Terms and to enable Merlin to comply with its contractual and statutory obligations, Merlin will require to process certain Personal Data relating to each Passholder as set out in terms section “Use of Personal Information”. This is detailed in a separate Fair Processing Notice which will be provided to the Passholder under separate cover. For further details on how this may apply in practice, the Passholder may contact Merlin using privacy@merlinentertainments.biz.

20. Where an Annual Passholder has opted-in to receive information about Chessington World of Adventures Resort’s products and events, Chessington World of Adventures Resort will use the Annual Passholder’s details provided in accordance with Term 2 for marketing purposes for its products and events. If the Annual Passholder wishes to opt out of receiving such information, the Annual Passholder can do so at any time by contacting privacy@merlinentertainments.biz or by post at Merlin Entertainments Group, Privacy Department, 3 Market Close, Poole, Dorset BH15  Please note this can take up to 10 working days. 

21. Chessington World of Adventures Resort may from time to time analyse purchase and spending data. This is confidential and will not be made available to external companies and will only be available to other members of the Merlin Entertainments Group of companies.  

22. For the purposes of these Terms, Chessington World of Adventures does not knowingly collect personal information from individuals under the age of 18, except where the parent or guardian has provided express written consent for the relevant minor while purchasing an Annual Pass in respect of that minor.  

Carer Pass and Ride Access Pass 

23. If a disabled person has purchased an Annual Pass and presents at the Attraction documentation demonstrating a disability (for example by producing a doctor's letter setting out the disability, proof of receipt of disability living allowance or a disabled parking badge), that disabled Passholder shall be entitled to a free Carer Pass ("Carer Pass") which enables them to bring their carer into the Attraction with them at no additional cost. A person's sensitive data shall be processed in accordance with Annex A. 

24. A carer pass will be issued where evidence of the disability has been provided by the relevant Passholder at the Attraction ("Carer Pass"). Carer Passes are issued solely at Merlin's discretion and cannot be obtained online or over the phone. Carer Passes will be reviewed annually and a new Carer Pass must be obtained annually. The Carer Pass can be used by any family member, friend or carer of the disabled Passholder who is 14 years or over. Each time a disabled Passholder visits the Attraction with a carer, they shall also supply their Carer Pass in order for the carer to be granted entry. If a disabled Passholder has forgotten their Carer Pass and wishes to have a carer present during their visit to the Attraction Merlin may, at its sole discretion, issue the carer with a day ticket. The Carer Pass entitles the designated carer admission to the Attraction only and does not entitle the designated carer to any other benefit. Use by the Passholder and/or their carer of either the Annual Pass and/or the Carer Pass in breach of these Terms may result in both the Annual Pass and the Carer Pass being revoked in accordance with Term 6

25. Whilst a Carer Annual Pass entitles the holder to free admission to the Attraction for one carer, it does not automatically entitle the holder the right to receive a Ride Access Pass. We have partnered with Nimbus Disability to process our Ride Access Pass applications, who will individually assess your needs and determine if you are eligible. You will then be able to collect your Ride Access Pass – which will be valid for three years from the date of your first visit to Chessington World of Adventures Resort. Once guests have received their ride access pass, they must pre book (at zero cost) their ride access pass for every visit Chessington World of Adventures. Guests should check before they visit that there is ride access pass capacity Failure to pre book a ride access pass visit may result in not being able to use this service on the day of your visit.

Governing law 

Changes and renewals:  

26.1. Chessington World of Adventures Resort is entitled, in its absolute discretion, to change the price payable for its Annual Pass at any time and for any reason and may from time to time offer pricing or promotional offers for purchasing the Annual Pass at Chessington World of Adventures Resort, online, or through third party channels. Please note that Chessington World of Adventures Resort does not price match the price payable for an Annual Pass. If Chessington World of Adventures Resort changes the price payable for its Annual Pass, it will advise Annual Passholders on the Chessington World of Adventures Resort website. For the avoidance of doubt, any changes in pricing will not apply to existing Annual Passes retrospectively.   

26.2. Chessington World of Adventures Resort reserves the right to change these terms at any time.   

26.3. On the presentation of an Annual Pass, Annual Passholders may receive discounts and/or benefits from Chessington World of Adventures Resort and/or third parties. Such discounts and/or benefits are subject to change Chessington World of Adventures Resort is entitled to remove, change and/or withdraw any or all discounts and/or benefits in its absolute discretion at any time and for any reason A list of the current benefits available directly from Chessington World of Adventures Resort can be located at  https://www.chessington.com/tickets-passes/annual-passes/chessington-annual-pass/.  

26.4.  Guests wishing to renew a Chessington Annual Pass can do so via the Chessington World of Adventures Website. Passholders can renew a Chessington Annual Pass six weeks before or after the date of expiry to qualify for the renewal rate. Passholders wishing to renew a Chessington Annual Pass after six weeks of expiry must purchase a new Annual Pass at the full advertised price.  

26.5. Renewal is only available to a Chessington Gold or Chessington Silver Annual Pass. Chessington Adult & Toddler Passes must be purchased at the full advertised price. 

26.6. Chessington World of Adventures Resort may send an Annual Passholder a renewal notice before expiry of the term of the any Annual Pass with a reminder for renewal and such discount to the renewal price as Chessington World of Adventures Resort may offer from time to time. Any such offer will be valid for 30 days after the Annual Pass has expired and is not valid in conjunction with any other promotion, discount or offer available from time to time. The Annual Passholder must be present in person on renewal or purchased online. Such renewed Annual Pass will be subject to the Annual Pass terms and conditions applicable at the time of renewal and is non-refundable.   

Perks available to all Chessington Annual Passholders.  

The following sections apply to the different Chessington World of Adventures Annual Passes as follows:   

 

Chessington Gold Annual Pass  

27.1. The Chessington Gold Annual Pass allows entry for either an adult or a child named and photographed on the pass.  

27.2. The Chessington Gold Annual Pass is valid on off-peak and peak dates excluding selected Gold Annual Pass exclusion dates. 

27.3. Free Parking, which will be applied when leaving the car park.   

27.4. 20% discount on all restaurants, food and retail outlets.  

27.5. Up to 20% off VIP animal experiences.    

27.6. Up to 20% short breaks discount with Merlin Holiday Club.  

27.7. 15% off Go Ape Chessington.  

 

Chessington Silver Annual Pass  

27.8. The Chessington Silver Annual Pass allows entry for either an adult or a child named and photographed on the pass.   

27.9. The Chessington Silver Annual Pass is valid on off-peak and peak dates excluding selected Silver Annual Pass exclusion dates. 

27.10. Up to 10% discount on all restaurants, food and retail outlets. 

27.11. Up to 20% off VIP animal experiences.  

27.12. Up to 20% short breaks discount with Merlin Holiday Club 

27.13. 15% off Go Ape Chessington  

Silver Chessington Annual Passholders are not entitled to free parking on any day. 

 

Chessington Adult & Pre-schooler Pass 

27.14. The Chessington Adult & Pre-schooler Pass allows entry to a parent or guardian to accompany a pre-schooler under 90cm.  

27.15. The Chessington Adult & Pre-schooler Pass is valid on off-peak dates excluding selected Adult & Pre-schooler Pass exclusion dates. 

27.16. Up to 10% discount in all retail outlets.   

27.17. Up to 20% discount in all restaurants and food.  

27.18.  Up to 20% short breaks discount with Merlin Holiday Club. 

Adult & Pre-schooler Annual Passholders are not entitled to free parking on any day. 

Chessington World of Adventures Resort emails for discounts and offers:  

28. Chessington World of Adventures Resort may notify Annual Passholders, that have opted into receiving such communications, of additional Perks it may have from time to time through promotional emails.

29. Each additional Perk notified up to and including 31/12/2024, will be subject to these Terms and any additional individual terms and conditions as included in the discount emails. Chessington World of Adventures Resort does not guarantee that there will be offers or what kind of offers may be made available as Perks. 

30. A Chessington World of Adventures Annual Passholder must subscribe to Chessington World of Adventures Resort’s promotional emails to receive details of these Perks or visit the Chessington World of Adventures

Upgrading to a Chessington Annual Pass 

31. Guests may upgrade their day tickets to a Chessington World of Adventures Annual Pass on the date of visit. Visit either of Chessington World of Adventures Resort admissions gates or VIP Hub for more details.

Upgrading is only available to a Chessington Gold or Chessington Silver Annual Pass. Chessington Adult & Toddler Passes must be purchased at the full advertised price.

Renewing a Chessington World of Adventures Annual Pass 

33. Guests wishing to renew a Chessington World of Adventures Annual Pass can do so via the Chessington World of Adventures

Passholders can renew a Chessington Annual Pass six weeks before or after the date of expiry to qualify for the renewal rate. Passholders wishing to renew a Chessington Annual Pass after six weeks of expiry must purchase a new Annual Pass at the full advertised price. 

34. These Terms are governed by and construed in accordance with English law.
Contact 
You can contact us by emailing us at https://www.chessington.com/our-company/customer-services. If we must contact you, we will do so using the contact details you provide when you purchase an Annual Pass or updated details that you provide with us during the term of your Annual Pass. 

Annex A – Privacy Statement  

This Privacy Statement ("Statement") sets out the basis on which we process and protect the Personal Information we collect from you.   

Types of Personal Information we may collect from you:   

"Personal Information" refers to information which does or can identify you as an individual. The types of Personal Information that we process is the personal information set out in Term 2:   

We comply with principles of "data minimisation", and only collect the types and volume of Personal Information required to achieve the purposes set out in this Statement.   

Use of Personal Information   

We will use the Personal Information we collect for the purposes of:   

Delivering marketing communications and product news where you have given your consent to such communications; statistical purposes to improve our website, communications and the services we provide to you.; research and statistical analysis; processing purchase orders; and providing and administrating products and services you have requested.   

In the majority of cases, the processing of your Personal Information will be justified on one of the following bases:   

(i) it is provided for in the Chessington Annual Pass Terms & Conditions, and therefore necessary to give effect to that contract;   

(ii) it is necessary for us to comply with a legal obligation; or   

(iii) it is in our legitimate interest as a business, and our interests are not overridden by your interests, fundamental rights and freedoms.   

Where you have applied for a Carer Pass, you will have provided sensitive Personal Information (e.g. health information regarding a disability or impairment). The processing of such data will be additionally justified by it being carried out subject to your explicit consent.   

Retention of Personal Information   

Personal Information will not be kept for longer than is necessary for the purpose for which it is processed (which will normally mean after your Annual Pass has expired) and will be retained in accordance with our records management policy.   

Disclosure of your Personal Information   

In order to carry out the purposes outlined above, we may share Personal Information with third parties we have contracted with to provide services.   

Third parties are restricted from using or disclosing your Personal Information except as necessary to perform services on our behalf and are required to comply with applicable legal requirements.   

Furthermore, if required, we may disclose Personal Information in response to official government or regulatory requests; to present physical harm; or in the event of merger or acquisition.   

Transfer of your Personal Information across Borders   

Due to the global nature of our business, the Personal Information we collect may be transferred, processed and stored across geographical borders. For instance, we may transfer Personal Information locally or overseas, including to the European Union, United States, Australia and Singapore and other locations where we have business operations and where our data processing agents may perform duties for us. Whether to third parties or internally, any transfers of Personal Information from the European Economic Area to countries not automatically deemed to provide an adequate level of data protection are governed by European Union (EU) standard contractual clauses and/or equivalent data transfer regulations to protect the security and confidentiality of Personal Information.   

We will, where required by local law, obtain your prior consent to such cross-border transfers or otherwise we will take such other steps as are required by local law. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Statement.   

Protection of your Information   

We have implemented reasonable physical, technical and administrative security standards to protect Personal Information from loss, misuse, alteration, destruction or damage.   

Contact us   

For changes, such as modifying your Personal Information where it is no longer accurate, and to exercise any of your rights, please contact  https://www.chessington.com/our-company/customer-services/ with the subject heading "Exercise of Data Subject Right(s)".   

If you have a complaint about how we have handled your Personal Information you may contact us and we will investigate your complaint. You also have the right to lodge a complaint with a supervisory authority (i.e. your local data protection authority) once you have tried to resolve the issue with us.   

Model cancellation form 

To: FAO: Chessington Guest Help and Information Team 

Chessington Annual Pass Cancellation – Urgent 

Chessington World of Adventures 

Leatherhead Rd 

Chessington 

KT9 2NE 

[feedback@chessington.co.uk] 

I hereby give notice that I cancel my contract for the supply of the following service: [ANNUAL PASS TYPE] 

Ordered on ………………….. 

Name: ………………….. 

Address:………………………………………………………………….…… 

Signature:…………………………………… (Only if this form is notified on paper) 

Date: …………………………….    

Play Pass Terms & Conditions

These are the terms and conditions ("Terms") on which we supply Chessington Summer Fun Passes ("Chessington Summer Fun Pass") to you ("Passholder" or "you"). Please read these Terms carefully before you submit your order for any Chessington Summer Fun Pass to us. These Terms tell you who we are, how we will provide the Chessington Summer Fun Pass to you, what to do if there is a problem and other important information.

We are Merlin Attractions Operations Limited, a company registered in England and Wales, with company number 06272935, trading as Chessington World of Adventures Resort and our registered office address is at Arbor Building, 16th Floor, 255 Blackfriars Road, London, SE1 9AX ("Merlin" or "we"). You can contact us by writing to us at info@merlinannualpass.co.uk or Merlin Annual Pass, Chessington World of Adventures, Leatherhead Road, Chessington, KT9 2NE. If we must contact you, we will do so using the contact details you provide when you purchase a Chessington Summer Fun Pass.

These Terms are integral to each Chessington Summer Fun Pass and are independent of any other contract and cannot be varied (other than in accordance with Term 20.) Purchase and use of a Chessington Summer Fun Pass is in accordance with the regulations of Chessington World of Adventures Resort. Please ensure that you are willing to be bound by these regulations before purchasing your Chessington Summer Fun Pass.

When you place an order for a Chessington Summer Fun Pass on www.chessington.com, acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. We will assign a number to your order and will tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order. You will receive your Chessington Summer Fun Pass digitally via email when purchasing on the Chessington World of Adventures Resort website: www.chessington.com ("Website"). The purchaser of a Chessington Summer Fun Pass must be 18 years or over (and if purchasing a Summer Fun Pass on behalf of a minor (under 18s) the purchaser confirms that they are a parent or guardian of the minor and are authorised to share the minor's personal data (as set out in Term 26).

You can contact us within 14 days of entering into this contract (which happens when you purchase your Chessington Summer Fun Pass online as described in paragraph 4 above) to cancel your contract and receive a refund. The process for this is as follows: contact us during the 14 day period with the completed model cancellation form at the end of these Terms or email us during the same period at info@merlinannualpass.co.uk. The Chessington Summer Fun Pass starts as soon as we e-mail you to confirm your order is accepted at the time of purchase (by clicking the relevant box just before payment). If you have used your Chessington Summer Fun Pass during the 14-day cancellation period before contacting us to cancel your Chessington Summer Fun Pass, you must pay us the amount proportionate to the value of the services supplied before cancellation. We shall be entitled to set off any such payment you are required to make against the amount to be refunded.

We reserve the right to discontinue any Annual Pass product provided we serve you with at least 45 days’ notice.

A Chessington Summer Fun Pass will only be valid when it is used and/or presented by the named holder, it displays a clear photograph which must be a true likeness of the named holder, and it is within the Validity Period (as defined in Term 3). Any use or attempted use of a Chessington Summer Fun Pass in breach of these Terms or the terms of the relevant Attraction will result in the Chessington Summer Fun Pass being revoked without a refund and/or compensation.

For the avoidance of doubt, pass-sharing is a breach of these Terms and any attempted use of a Chessington Summer Fun Pass by someone other than the photographed and named holder, regardless of the reason, will result in access being refused and the Chessington Summer Fun Pass being revoked without a refund and/or compensation. For this reason, you should ensure that the Chessington Summer Fun Pass is kept in a safe and secure location where others will not have access to it.

1. The Chessington Summer Fun Pass is valid at Chessington World of Adventures Resort only.

1.1 No other Merlin attraction will be part of the Chessington Summer Fun Pass scheme unless expressly stated by Merlin. If you turn up to any attraction which is not listed in Term 1 above, the attraction staff have the right to reject your Chessington Summer Fun Pass and require you to buy a non-refundable full price ticket for entry into the relevant attraction on that day.

2.      The prices are notified to you before you purchase a Chessington Summer Fun Pass. However, you are recommended to check the following link for any updates to such prices: Theme Park & Zoo Annual Passes | Chessington

3. Subject to Terms 9, 10, 11, 12, 13 & 14, a Chessington Summer Fun Pass entitles the holder to admission to the Attraction for a period of 3 months from the date of issue ("Validity Period") and is subject to the operating calendars of the Attraction and any applicable exclusion dates, and Term 4 below. The ʻvalid untilʼ date will be displayed on the digital Chessington Summer Fun Pass when issued and Passholders can use their Chessington Summer Fun Pass up to and including the ʻvalid untilʼ date. Please check Attraction opening and closing dates on the Attraction's website and the Chessington Summer Fun Pass exclusions and restrictions set out at Terms 4 and 5 before your visit. Please note that Attractions are not open all year.
4. Merlin reserves the right to vary the opening and closing dates of Attractions, to require pre-booking for any Attraction (for which a small fee may apply), to impose or vary limits on the numbers of persons (or of particular categories of persons based on matters including but not limited to what type of pass or entry ticket they may intend to use) allowed to book entry for or to enter any Attraction on any given day/ at any given time, to close, remove or cancel all or any part of the rides, events or facilities within the Attraction, and to remove Attractions from the Chessington Summer Fun Pass scheme in each case for one or more of the following reasons: technical, health and safety, legal, regulatory and/or operational reasons, temporary or permanent closure of Attractions, attractions ceasing to be owned or controlled by Merlin, or due to special events or private functions. Any such variation, requirement or other change shall take immediate effect upon its adoption by Merlin. Unless you have exercised your right to cancel your Chessington Summer Fun Pass within 14 days of entering into this contract as described above, the full value or any part of the value of the Chessington Summer Fun Pass will not be refunded nor will any compensation be payable if any of the Attractions become unavailable or if any or part of the Attractions (or any part of any of the Attractions) are temporarily or permanently closed or removed from the Chessington Summer Fun Pass scheme. Merlin will endeavour to publish relevant information as soon as possible if an Attraction requires advance booking, is operating under capacity restrictions, has reached capacity, has booked out of all or certain categories of entry slots at certain times/ on certain days, is closing or where certain rides or part of an Attraction becomes unavailable. Passholders are advised to check the Chessington World of Adventures Resort website at Chessington World of Adventures Resort: UK Theme Park & Zoo and  social media channels, any cancellations or closures and special events (which may have additional costs) taking place on the relevant date and/or time of their proposed visit. Please note that some Attractions are subject to adverse weather conditions and therefore Passholders are advised to check the relevant Attraction website before travelling. Terms of entry for each attraction apply, please check the attraction’s website for further detail.

4.1 Planned Maintenance Closure Dates

 4.1.1 Merlin may, at any time, in its absolute discretion, add any further maintenance closures which shall be applicable to the Chessington Summer Fun Pass.

 

4.2 Chessington Summer Fun Pass Exclusion Dates

4.2.1 The Chessington Summer Fun Pass does not allow entry to any Merlin attraction on the following dates:

Ø  August – 24th & 25th

Ø  October – 18th, 25th, 26th and 31st

Merlin may, at any time, in its absolute discretion, add any further exclusions which shall be applicable to the Chessington Summer Fun Pass as determined by Merlin.

 

4.3 Planned Seasonal Attraction Operating Dates

The Chessington Summer Fun Pass is subject to the operating calendars of the Attraction. Please check individual Attraction opening and closing dates on the relevant Attraction's website as outlined below. Please note that not all Attractions are open all year.

Opening Times | Chessington World of Adventures UK Resort

 

5. The Chessington Summer Fun Pass may be subject to additional charges including, but not limited to, entrance fees, reservation or pre-booking fees (where applicable), parking fees, and/or booking fees for entry into:

5.1 Concerts taking place at the Attraction, any themed and/or special events taking place at the Attraction, including other events managed by third parties;

5.2 All separately priced and ticketed Halloween events, including but not limited to Howl’O’Ween.

5.3 All separately priced and ticketed Christmas events, including but not limited to Winter’s Tail.

5.4 Go Ape Chessington

 

Merlin may, in its absolute discretion, add any further restrictions to the list set out in this Term from time to time which shall be applicable to the Chessington Summer Fun Pass as determined by Merlin or in accordance with Term 4, 5 & 6.

6. The Chessington Summer Fun Pass will not guarantee immediate entry to the Attraction or any event at any time. At events which allocate individual time slots for entry or where pre-booking is required, Passholders are required to book an available time slot or pre-book their entry in advance in order to access the Attraction or an event, otherwise they will not be permitted entry. Please note that all time slots are subject to availability, and that there may be different allocations of time slots for different categories of customer (eg based on ticket or pass type), so early booking is recommended. Passholders are able to book an available time slot online by registering an account at www.merlinannualpass.co.uk/prebook. When any Passholder has booked a timeslot (irrespective of Pass type), the Attraction may ask such Passholder to leave the Attraction at the end of their allocated timeslot.

6.1 Chessington Summer Fun Passholders are entitled to up to three active pre-books, per attraction, at any one time.

7.      To use a Chessington Summer Fun Pass, the Passholder must show their digital Pass at the admissions office, turnstile or other authorised entry point of the Attraction. Entry to the Attraction by use of a Chessington Summer Fun Pass will only be permitted if a valid digital Chessington Summer Fun Pass can be presented, alongside a valid pre-book ticket bookable in the Passholder Pre-book Portal found at https://www.merlinannualpass.co.uk/prebook. Failure to present a valid Chessington Summer Fun Pass will result in a charge of the "on the day" admission rate applicable to the relevant Attraction, which will be non-refundable. Re-entry to the same Attraction on the same day requires a hand stamp which will be given to the Passholder by the Attraction on exit from the Attraction.

 

8.      Please only make bookings using your Pass if you are able to visit on that day. If you do not visit the attraction using your Pass before closing time on the day of the booking, we reserve the right to mark your Pass with a 'no show' and you will receive an email from us confirming this the same.

 If you are a 'no show' three times within a 90 day period, we may also pause your Pass. If this happens, we will email you, and you will not be able to make any further bookings for 14 days after receipt of that email. 

 If you would like to discuss or query any 'no show' status, or to cancel any bookings*, please contact our call centre on 01372 751411 (local rate number) on Monday - Friday from 9am - 4pm or fill in our contact form at https://support.merlinannualpass.co.uk/hc/en-us/requests/new to chat through your options with us.

9.      All Chessington Summer Fun Passes remain the property of Merlin and can be withdrawn at any time. Passholders shall take all reasonable steps to ensure that a Chessington Summer Fun Pass is kept secure at all times and any Chessington Summer Fun Pass which has been lost, stolen and/or damaged should be reported to the relevant Attraction pursuant to Term 16. Chessington Summer Fun Passes are non-transferable and cannot be sold, loaned or given away to or used by a third party. A Chessington Summer Fun Pass will automatically be deemed void and shall be revoked without a refund and/or compensation if sold, loaned or given away or if any attempt is made to sell, loan or give it away. In the absolute discretion of the relevant Attraction, access will be denied to any or all Attractions and the relevant Passholder's pass revoked, if Merlin considers the Passholder to be guilty of (i) fraud or attempted fraud in respect of the Chessington Summer Fun Pass, (ii) misuse of the Chessington Summer Fun Pass (e.g. abuse of the Chessington Summer Fun Pass benefits); and/or (iii) inappropriate conduct. Inappropriate conduct includes, but is not limited to, displaying any behaviour of any kind which is, or could reasonably be judged to be, threatening, abusive or insulting to any member of Merlin staff and/or other members of the public visiting the Attraction, or allowing or assisting a third party to attempt to gain unauthorised or improper access to any Attraction with a Chessington Summer Fun Pass of which they are not the valid holder. For the avoidance of doubt, no refund and/or compensation will be given in such circumstances.

9.1 Merlin reserves the right to discontinue any Annual Pass product provided Merlin serve you with at least 45 days’ notice.

10.  An individual who has their Chessington Summer Fun Pass revoked in accordance with Term 9 or 13 shall be prevented from obtaining a replacement Annual Pass product and, in the future, is required to purchase a full price entrance ticket to enter an Attraction and this will be non-refundable, unless the individual has been banned from entering the Attractions or any other Merlin Entertainments properties. A year after the date an individual has their Chessington Summer Fun Pass revoked, such individual can contact Merlin to purchase a new Annual Pass product and Merlin will assess the revocation or ban at the time. The issue of any new Chessington Summer Fun Pass in accordance with this Term 10 is at the absolute discretion of Merlin and is subject to availability. Customers who are permitted by Merlin to purchase a new Chessington Summer Fun Pass in accordance with this Term 10 shall be required to pay the full purchase price applicable at the time of purchase.

11. A Chessington Summer Fun Pass will automatically be deemed void and shall be revoked without a refund and/or compensation if Merlin reasonably believes a Passholder to be a convicted child sex offender or subject to the notification requirements of the Sexual Offences Act 2003, or subject to the Sexual Risk Order, Child Abduction Notice, or any other restrictions or requirements that protects the safety and welfare of children, or which Merlin reasonably judges could give rise to a breach of its commitment to the safeguarding of children. For the avoidance of doubt, no refund will be given in any such circumstances.

12.  An individual who has their Pass revoked in accordance with Term 11 shall be prevented from obtaining a replacement Pass and access will be denied to all or any of Merlin’s Attractions which in this instance shall be deemed to include any other resorts or attractions which may be operated by Merlin at any point in the future.

13. A Chessington Summer Fun Pass that is discovered to have been purchased through illegal methods (including, but not limited to, the use of fraudulent debit/credit cards) and/or through unauthorised third party channels, will be revoked without compensation. Should you require any further information regarding Merlin's approved third party suppliers, please contact info@merlinannualpass.co.uk.
14. The management of the Attraction, acting reasonably, reserves the right to refuse admission, or to refuse to allow pre-booking, at any time and for any reason including, but not being limited to, the Attraction being at full capacity.
15. All Passholders are subject to a bag search on entry to the Attraction. Refusal to allow a search may result in access to the site being denied on the date of visit.
16. In the event of a lost, stolen and/or damaged Chessington Summer Fun Pass, the Passholder should contact Merlin directly to have the relevant Chessington Summer Fun Pass blocked. Contact details are set out at the beginning of these Terms.
17. Unless stated otherwise, a Chessington Summer Fun Pass cannot be used in conjunction with any promotional offer, voucher, advance booking or with any discount or retail/restaurant incentive. The Passholder is only entitled to the discounts stated in these Terms or such other discounts as made available to Passholders at Merlin's discretion from time to time.
18. Once a Chessington Summer Fun Pass has been purchased, the Passholder can only cancel the Chessington Summer Fun Pass as described in paragraph 5 above. If you do not exercise your right to cancel within 14 days of entering into this contract as described above, your Chessington Summer Fun Pass is non-refundable.
19. Merlin is entitled, in its absolute discretion, to change the price payable for its Chessington Summer Fun Pass at any time and for any reason and may from time to time offer pricing or promotional offers for purchasing the Chessington Summer Fun Pass at specific Attractions, online, or through third party channels. Please note that Merlin does not price match the price payable for a Chessington Summer Fun Pass. If Merlin changes the price payable for its Chessington Summer Fun Pass, it will advise Passholders on the website. For the avoidance of doubt, any changes in pricing will not apply to existing Chessington Summer Fun Passes retrospectively.
20. Merlin reserves the right to vary these Terms by giving Passholders no less than 30 days' written notice of such variation by using the details provided to Merlin when the Passholder purchased a Chessington Summer Fun Pass and by making a note of such changes available on the terms and conditions page of the website at Terms & Conditions | Chessington World of Adventures Resort so please review the website periodically for changes. If you do not accept the amended terms, this may affect our ability to provide certain products and services to you.
21. Visitors under 14 years of age to Chessington World of Adventures Resort must be accompanied, at all times, by an individual aged 18 years or over.
22. Visitors under 90cm may enter Chessington World of Adventures Resort free of charge when accompanied with a Passholder over the age of 18 and upon presentation of a free Under 90cm ticket bookable through the Pre-Book Portal found at www.merlinannualpass.co.uk/prebook.
23. Height, weight, age restrictions and medical warnings apply to certain rides and attractions. Some rides at Chessington World of Adventures Resort require visitors who only just meet the minimum height requirements to be accompanied by an individual aged 16 years or over.
24. All Passholders, their family members and friends entering a Merlin Attraction by virtue of a discounted entry ticket are required to comply with the booking and entry conditions (including without limitation any restrictions relating to height, weight, age (including the ages for which children are required to be accompanied by an adult) and any medical warnings) set out on Merlin's website. Passholders should check the relevant Attraction's website before booking a visit or visiting.
25. If Merlin fail to comply with these Terms, we are responsible for any direct loss or damage that Passholders suffer provided that such loss or damage is a direct consequence and foreseeable result of our breach, and provided that you use all reasonable endeavours to mitigate such loss and/or damage. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the ordering process. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

Provision of Data and Merlin's Processing

26.  In order to implement and manage these Terms and to enable Merlin to comply with its contractual and statutory obligations, Merlin will require to process certain Personal Data relating to each Passholder as set out in Terms 26 to 28 inclusive. This is detailed in a separate Fair Processing Notice which will be provided to the Passholder under separate cover. For further details on how this may apply in practice, the Passholder may contact Merlin using privacy@merlinentertainments.biz.

27. Each Passholder will be issued with their own digital Chessington Summer Fun Pass and will be required to supply the following data: (a) their first name and surname; (b) their date of birth; (c) their residential address; (d) a contact telephone number; (e) a contact email address; and (f) a photograph which must be a true likeness of the holder, and which must conform to UK passport photo requirements.
28. Each Passholder will be issued with their own digital Chessington Summer Fun Pass and, for the avoidance of doubt, will be required to supply the details listed in Term 27. The purchaser of a Chessington Summer Fun Pass must be 18 years or over (and if purchasing a Chessington Summer Fun Pass on behalf of a minor (under 18s) the purchaser confirms that they are a parent or guardian of the minor and are authorised to share the minor's personal data (as set out in Term 27).
29. If a disabled person has purchased a Chessington Summer Fun Pass and completes an Essential Companion ticket application online, at their own discretion, providing documentation demonstrating a disability (for example by producing a doctor's letter setting out the disability, proof of receipt of disability living allowance or a disabled parking badge), that disabled Passholder shall be entitled to a discounted digital Essential Companion Ticket ("Essential Companion Pass") which enables them to bring their carer into the Attraction with them for a discounted rate.
30. Essential Companion Ticket: Please see [link] for full terms and conditions of Essential Companion Tickets.
31. Ride Access Pass: Whilst a Chessington Summer Fun Pass entitles the holder to admission to the Attractions, it does not automatically entitle a disabled person who is the holder the right to receive a priority entry pass for the rides ("Ride Access Pass"). Ride Access Passes are issued at the theme park Attractions and give holders priority entry to the rides so that queuing time is reduced. A Ride Access Pass will be provided at Merlin's discretion where Merlin is satisfied that that a Passholder is unable to queue at an Attraction, and provided that such Passholder is accompanied by someone aged 14 years or over. The terms and conditions of the Ride Access Pass may vary for each Attraction and therefore we recommend visiting the Attraction's website to view the terms ahead of your visit.

Fair Processing Notice

Merlin Attractions Operations Limited ("Merlin") is a British-based entertainment company, with a registered office at Arbor Building, 16th Floor, 255 Blackfriars Road, London, SE1 9AX, whose business is about creating unique, memorable and rewarding visitor experiences. A list of the Attractions and a note of the companies that make up the Merlin group which help to achieve this is available at https://www.merlinentertainments.biz/our-brands/ ("Merlin Group"). Merlin values the privacy of those individuals that it provides Chessington Summer Fun Passes to. This fair processing notice ("Notice") sets out the basis on which Merlin processes and protects the personal data we collect from you in connection with the Chessington Summer Fun Pass.

As Merlin is the company which was originally responsible for collecting information about you, it will be the Data Controller and can be contacted using the details set out below. You should be aware that although Merlin is principally responsible for looking after personal data collected in connection with a Chessington Summer Fun Pass, information is likely to be held in databases which can be accessed by other Merlin Group companies, and other entities in the Merlin Group may also be Data Controllers where they control the use or processing of such data. In the context of the Chessington Summer Fun Passes, Merlin will however be the single point of contact for all Merlin Group Data Controllers who can be contacted using the details set out below.

What personal information do we collect from you?

In relation to potential, historic customers and current Passholders, we collect "Personal Information". This refers to information which identifies or is capable of identifying you as an individual. We collect the following data directly from you in the course of administering or promoting our Chessington Summer Fun Passes: Information that you provide when applying for a Chessington Summer Fun Pass. Details of any concerns if you contact us with a query or issue. When you complete a survey to tell us how your experience of our attractions was and how we can improve, although you do not have to respond to them. Details of transactions you carry out to purchase a Chessington Summer Fun Pass including your credit/debit card details.

Your name, address, telephone number and/or email address and any other data fields noted in Term 27 in order to contact you with details of your Chessington Summer Fun Pass or in the unlikely event that we need to contact you urgently about your Chessington Summer Fun Pass. These details are mandatory and failure to provide means that we cannot provide you with a Chessington Summer Fun Pass.

We comply with principles of "data minimisation", and only collect the types and volume of Personal Information required to achieve the purposes set out in this Notice.

What purposes do we use your personal information for and what is the legal basis?

We will use the Personal Information we collect for the purposes of: contacting you in relation to service information, including, but not limited to, information about changes to these Terms, expiry reminders for your Chessington Summer Fun Pass; ensuring the security and safety of our attractions as covered by your Chessington Summer Fun Pass; and carrying out our obligations arising from any contracts entered into between you and us and ensuring we receive payment as required. We may also send you marketing materials (where we have appropriate permissions) as explained in more detail below. Merlin does not however send marketing materials to any child under the age of 13.

We will also need to use your personal data for purposes associated with our legal and regulatory obligations, including in relation to ensuring the health and safety of Passholders at any of our Attractions.
In the majority of cases, the processing of your personal data will be justified on one of the following bases: (i) it is provided for in the Chessington Summer Fun Pass Terms and Conditions, and therefore necessary to give effect to that contract (purposes A and C described above); (ii) it is necessary for us to comply with a legal obligation (purpose B described above); or (iii) it is in our legitimate interests as a business, and our interests are not overridden by your interests, fundamental rights or freedoms (marketing purposes described below, save where opt-in consent is required by other data protection laws in which case our legal basis shall be your consent for the purpose of GDPR). That legitimate interest is our freedom to operate as a global organisation and to ensure that our Attractions are promoted.

PLEASE NOTE: If we have previously told you that we were relying on consent as the basis of our processing activities, going forward we will not be relying on that legal basis unless we have said that in this Policy.

Where a Chessington Summer Fun Passholder provides evidence of a disability in accordance with Term 29 in order to apply for a Essential Companion Ticket or Ride Access Pass or in the event that a health and safety incident occurs at an Attraction, the Chessington Summer Fun Passholder acknowledges that Merlin will be collecting special categories of personal data (e.g. health information regarding a disability, impairment or injury). Merlin shall only process such special categories of data where necessary to perform the contract, and where the Chessington Summer Fun Passholder has consented to providing such data or where Merlin is relying on a specific exemption provided under local laws of EU Member States and other countries implementing the GDPR. Where possible, Merlin shall seek to minimise the collection and use of such sensitive personal data, and shall ensure that appropriate safeguards are in place to protect such special categories of personal data.

Merlin only collects special categories of personal information about individuals under the age of 13 where the parent or guardian has provided "consent" on behalf of the relevant minor while purchasing a Chessington Summer Fun Pass in respect of that minor.

PLEASE NOTE. If you provide your explicit consent to allow us to process your special categories of data, you can withdraw your consent to such processing at any time. However, you should be aware that if you choose to withdraw your consent we will tell you more about the possible consequences, including if this means that certain services (in particular where you have applied for a Carer Pass) can no longer be provided).

Direct marketing

We may use your personal data to send you direct marketing communications about our Chessington Summer Fun Pass. This will be in the form of email, post, SMS or targeted online advertisements. Where we, or any members of the Merlin Group, require explicit opt-in consent for electronic direct marketing in accordance with the Privacy and Electronic Communications Regulations we will ask for your consent. Otherwise, for non-electronic marketing or where we can rely on the soft opt-in exemption under the Privacy and Electronic Communications Regulations, we will be relying on our Legitimate Interests for the purposes of GDPR as further detailed above. You have a right to stop receiving direct marketing at any time - you can do this by following the opt-out links in electronic communications (such as emails), or by contacting us at campaigns@merlinentertainments.biz. We will keep a suppression list to ensure you don't receive further marketing unless you opt-in again, but we will still send you service messages - e.g. details about attraction opening times or updates the terms linked to your Chessington Summer Fun Pass.

How long do we keep your personal information?

We will retain your personal data for as long as is reasonably necessary for the purposes listed above. In particular, where there has been no interaction from a Passholder (e.g. a purchase, newsletter sign up), a record will be archived after 2 years and deleted after 6 years. Where we are required to do so to meet legal, regulatory, tax or accounting requirements, we will retain your personal data for longer periods of time, but only where permitted to do so, including so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a possibility of legal action relating to your personal data or dealings. We maintain a data retention policy which we apply to records in our care. Where your personal data is no longer required and we do not have a legal requirement to retain it, we will ensure it is either securely deleted or stored in a way such that it is anonymised and the Personal Data is no longer used by the business.

Who do we share your personal data with?

We share data with other Merlin Group companies in order to carry out the purposes outlined above. We also share Personal data with third parties, which include:

• Service Providers, who help manage our IT and back office systems, and assist with our Customer Relationship Management activities, such as Salesforce, Experian Marketing Services; Cheetah Digital; CTI Digital; Merkle; Avius Insight; Zen Desk; and HH Global (formerly Adare International.) Third parties that act as data processors are required to act only on our instructions as is necessary to perform services on our behalf and are required to comply with applicable legal requirements;
• Social media platforms, including Facebook;
• Regulators, which include the ICO, as well as other regulators and law enforcement agencies in the E.U. and around the world; and
• Solicitors and other professional services firms (including our auditors).

Furthermore, if required, we may disclose Personal Information in response to official government or regulatory requests; to law enforcement authorities to prevent physical harm or prevent or detect crime; or in the event of merger or acquisition.

Transfer of your personal information across borders

Some entities in the Merlin Group, with whom we share your data, and our service providers who have access to your personal data, are located outside the European Union. We will always take steps to ensure that any international transfer of information is carefully managed to protect your rights and interests, in particular for internal group transfers we have in place an intra group data transfer agreement which incorporates the EU Model Clauses pursuant to Article 46(2) of the GDPR. For external group transfers, we will either:

• only transfer your personal data to countries which are recognised as providing an adequate level of legal protection in accordance with Article 45 of the GDPR; or
• ensure that transfers outside the European Union are subject to an appropriate legal safeguard - for example, the EU Model Clauses pursuant to Article 46(2) of the GDPR.

You have a right to ask us for more information about the safeguards we have put in place in relation to any data transfer agreement under which your personal data is transferred. Any data transfer agreement made available to you may be redacted for reasons of commercial sensitivity.

Protection of your information

We have implemented reasonable physical, technical and administrative security standards to protect Personal Information from loss, misuse, alteration, destruction or damage.

Your rights

• You have the following rights in respect of your personal data:
• Access: to obtain a copy of your personal data together with information about how and on what basis that personal data is processed;
• Rectification: to rectify inaccurate personal data.
• Right to be Forgotten: to erase your personal data in limited circumstances where it is no longer necessary in relation to the purposes for which it was collected or processed;
• Restriction: to restrict processing of your personal data where: (a) the accuracy of the personal data is contested; (b) the processing is unlawful but you object to the erasure of the personal data; (c) we no longer require the personal data for the purposes for which it was collected, but it is required for the establishment, exercise or defence of a legal claim;
• Objection: to challenge processing which we have justified on the basis of a legitimate interest;
• Portability: to obtain a portable copy of your personal data, or to have a copy transferred to a third party controller; and

We do not carry out automated decision making which would trigger Article 22, but if we do in the future, we will notify you of this and set out your related rights.

To exercise your rights you can contact us as set out below. Please note the following if you do wish to exercise these rights:

• We take the confidentiality of all records containing personal data seriously, and reserve the right to ask you for proof of your identity if you make a request.
• We will not ask for a fee to exercise any of your rights in relation to your personal data, unless your request for access to information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount in the circumstances.
• We aim to respond to any valid requests within one month unless it is particularly complicated or you have made several requests, in which case we aim to respond within three months. We will let you know if we are going to take longer than one month. We might ask you if you can help by telling us what exactly you want to receive or are concerned about. This will help us to action your request more quickly.
• Local laws, including in the UK, provide for additional exemptions, in particular to the right of access, whereby personal data can be withheld from you in certain circumstances, for example where it is subject to legal privilege.

CONTACT US

For changes, such as modifying your Personal Information where it is no longer accurate, and to exercise any of your rights, please contact info@merlinannualpass.co.uk with the subject heading "Exercise of Data Subject Right(s)".

If you have a complaint about how we have handled your Personal Information you may contact us in the first instance and we will attempt to resolve the issue as soon as possible. You also have the right to lodge a complaint with your national data protection supervisory authority at any time. In the UK, the supervisory authority for data protection is the ICO (https://ico.org.uk/). We do ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
 

Model cancellation form

To: FAO: Merlin Annual Pass Team
Cancellation - Urgent
Chessington World of Adventures
Leatherhead Rd
Chessington
KT9 2NE
info@merlinannualpass.co.uk

I hereby give notice that I cancel my contract for the supply of the following service: Chessington Summer Fun Pass
Ordered on …………………..

Name: …………………..
Address:………………………………………………………………….……
Signature:…………………………………… (only if this form is notified on paper)
Date: …………………………….