WE'RE HERE TO HELP!
Our team at Chessington World of Adventures Resort is always available to assist you with any enquiries you may have regarding your upcoming visit. Whether you have questions about tickets or need help planning your day, our friendly and knowledgeable staff are here to help.
The team who help you will depend on if you are just visiting us on a Day Trip or if you are staying within one of our hotels. Please ensure you follow the appropriate option for your visit type, otherwise you may experience delays in a response.
You can contact us in any of the below ways:
HELP CENTRE
The majority of our answers can be found on our FAQs pages. It’s best to check these before contacting us, as it’s the quickest way to get the assistance you require.
LIVE CHAT - DAY TRIPS
Our Digital Assistant is on hand to help you with any enquiries. However, our Customer Services Team are online 10am – 4pm every day should you require further assistance. Outside of these hours, you will only be able to contact our Digital Assistant. To start a chat, please click the red chat icon in the bottom right corner of the page!
CALL CENTRE - DAY TICKETS
Our Call Centre team are available to assist you with any theme park enquiries between the hours of 10am - 3pm (Monday –Friday only) They can be contacted on 01372 731657.
Please have your booking reference so our team can assist you as quickly as possible.
LOST PROPERTY - RESORT
If you lose something whilst at Chessington World of Adventures Resort, please visit Guest Help & Information in Adventure Point who will be able to assist.
Alternatively, if you have already left Chessington World of Adventures Resort, you can submit lost property request here:
LIVE CHAT - HOTEL STAYS
Our hotel specialists are available to help you with any question you may have regarding an upcoming or previous overnight stay. If you already have a booking, please log in to “Manage My Booking” first as the answer to your enquiry might be found on here. For anything else, please click the red chat icon at the bottom right corner of the Manage My Booking page.
CALL CENTRE – HOTEL STAYS
For help with an existing or new Hotel Booking, please contact our Hotel Call Centre between the hours of 9am – 7pm Monday - Friday and 9am to 5pm Saturday - Sunday on 03302 368866.
LOST PROPERTY - HOTEL STAY
If you lose something whilst at one of our hotels, please visit Hotel Reception who will be able to assist.
Alternatively, if you have already left Chessington World of Adventures Resort, you can submit lost property request here:
Want to talk about something specific?
Our dedicated teams are also available to help you with the below areas:
GUEST ENQUIRIES
If you do not want to live chat or call us, you can fill out a contact us enquiry form below. Please remember to first check our FAQs as this is often the fastest way to find the information you need.
This form is for enquiries only, please do not provide feedback via this form as this will lead to a delay whilst it gets directed to the correct team.
GUEST FEEDBACK
We understand the importance of guest feedback here at Chessington World of Adventures Resort and we are keen to hear about your experience.
Typically, our Customer Services team personally respond to emails within 7 days, however, this may increase in peak periods. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts, as we may not be able to assist you until we have found this.
If you wish to contact us regarding feedback about your recent visit, this must be within 6 weeks of your visit date. We regretfully will be unable to provide you with a full response beyond this.
To contact our Customer Services Team, please email us directly at feedback@chessington.co.uk
COMPLAINT ESCALATION
We aim to provide an exceptional experience to each of our guests. If you believe this was not the case during your visit, please don't hesitate to contact us, and we will do our best to help you.
If you are not happy with your response from the Customer Services Team, please follow the link below to find out how to escalate your case:
VIP EXPERIENCES
To discuss a new or existing VIP package please email us at VIPExperiences@chessington.co.uk
SCHOOL TRIPS AND WORKSHOPS
You can find out more about a School visit to our Resort on our Schools web page, or alternatively you can contact us by email – schoolbookings@chessington.co.uk
CORPORATE EVENTS
To enquire or book a corporate event please contact our Conference & Events Team on 01372 731 566 or email events@chessington.co.uk
PLAN MY DAY
Here at Chessington World of Adventures Resort, we are committed to fostering a diverse, inclusive and equitable Resort. Therefore, if you have an additional need that falls outside of our currently policies, procedures, and provisions, please get in touch ahead of your visit and a member of the Accessibility Team can discuss this further.
To reach out to our team, please email accessibility@chessington.co.uk – please contact us at your earliest opportunity to allow the team adequate time to discuss with you.
Please note, this is for Accessibility enquiries only, any accessibility feedback or other enquiries (including Ride Access Pass) will need to go through our standard feedback channel. Any emails regarding other enquiries or feedback will be assigned to the appropriate team which may lead to a delay in response.
CHARITY REQUESTS
We are delighted to support Merlin Entertainments’ special charity – Merlin’s Magic Wand – to provide magical experiences to many children who are seriously ill, disabled or disadvantaged.
We also operate the Chessington Conservation to raise money to help protect the future of nature and wildlife through conservation work and education in our Zoo, in the local community and worldwide.
Because of the good work we already do, we currently are unable to fulfil any requests for donations.
CLAIMS NOTIFICATION ENQUIRIES
The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.
Claims are administered by Mclarens and should be submitted via the claims portal. The portal ID is D00357.
If you do not have access to the claims portal, claims should be submitted to merlin.tpa@mcclarens.com
SL
Contact us using British Sign Language (BSL)
